Heart Security

Lone Worker Support

Our Lone Worker Support service is ideal for any employee who often finds themselves in situations where they are working alone or separated from colleagues, as is the case with our Static Security Officers.

All Companies have a responsibility under the Health & Safety at Work Act (1974) to provide a system for Lone Worker Safety as part of their duty of care for staff.

Although many companies do recognise this requirement, they facilitate their responsibility by way of a lone worker monitoring software system, whereas, a phone call can make the organisation feel more human/caring/responsive rather than an automated service which is just automated communication and does nothing to eliminate feelings of isolation or concern.

Our Service can be individually tailored to work within your own Safety System and follow an escalation process to alert your On Call Managers to issues and in the local area can be attended by our mobile team if an emergency call out if required.

As such, our lone worker support and monitoring service aims to provide a level of communication and comfort to employees to ensure that both their physical and mental health remain well and that workers are happy in their given roles.

Identifying lone workers

Many different industries, including Security, have workers who often have to work long hours alone which can have long term negative effects on a workers mental health.

Research conducted from the British Occupational Health Research Foundation discovered that up to 64% of employees, classed as lone workers, face some level of mental and psychological distress as a result of prolonged time working alone.

Understanding and recognising that you have lone workers in your organisation is essential and the majority of lone working roles can be split into three distinct categories.

Public facing: Public facing lone workers deal with members of the public on a daily basis but have little to no interaction with their colleagues, friends and employers.

Mobile: Mobile lone workers, such as lorry drivers, can often become very lonely due to the lack of contact they have with other people and the length of time they go without meaningful communication.

Fixed-Site: Fixed site lone workers such as Security Guards, Office Workers and Engineers are often working long hours, sometimes at night with no pedestrian contact or communication. Furthermore these workers are also at risk of accidents such as trips and falls and often have no one they can call for help.

Understanding your lone workers can provide a greater insight into the kind of support they require and sometimes having a colleague work with them or small amounts of contact at the start or end of their working hours can be enough to keep morale high.

Some workers however will require a more in depth and meaningful lone worker monitoring service in order to ensure that their mental well-being is preserved and that they feel happy and motivated in their role.

Keep your staff safe with lone worker monitoring

Our lone worker monitoring service is ideal for any employee who often finds themselves in situations where they are working alone or separated from colleagues, as is the case with our static security guards.

As such, our lone worker monitoring service aims to provide a level of communication and comfort to employees to ensure that their mental health remains high and that workers are happy in their given roles.

Whilst we ensure that all our employees are happy during their work, our lone worker monitoring service is also available to a variety of businesses that may often have a larger number of lone workers. This includes roles such as night cleaners and janitors, security guards and office workers who can often be found working late.

As a part of our lone worker support service we provide:

  • Regular communication through periodic phone calls
  • Visits to employees who indicate they may be struggling during one of our regular calls

For more information about our lone worker monitoring service please contact our team or call Heart Security today on 01623 622426

Your Security ​is the Heart ​of our business.

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